Refund Policy

GREAT SOLOS REFUND POLICY

At Great Solos, we stand behind the quality of our products and are committed to ensuring your satisfaction. If, for any reason, you are not completely satisfied with your purchase, reach out to hello@greatsolos.com for a refund. All refunds follow the refund policy for the product or service you purchased, as described below.

BILLING, REFUNDS, AND CANCELLATIONS

Request your refund by emailing hello@greatsolos.com.

Processing Time: Refunds will be processed within 7 business days of receiving your request. Depending on your financial institution, please allow an additional 5-10 business days for the refund to appear on your bank statement.

Refund Method: Refunds will be issued to the original payment method used at the time of purchase.

Non-Refundable Items: Certain items, such as private coaching, are non-refundable as per our Terms of Service and Refund Policy.

DIGITAL PRODUCT REFUND POLICY

For all Digital Products, excluding Great Solos Studio, you have THREE HUNDRED AND SIXTY FIVE (365) Days from the date of purchase to request a 100% refund. Any refund requests after the THREE HUNDRED AND SIXTY FIVE (365) Day time limit will not be processed.

GREAT SOLOS STUDIO MONTHLY MEMBERSHIP PLAN REFUND POLICY

You may request a refund of your most recent monthly membership payment within THREE HUNDRED AND SIXTY FIVE (365) Days from the date of that payment. All earlier monthly membership payments are non-refundable.

GREAT SOLOS STUDIO ANNUAL MEMBERSHIP PLAN REFUND POLICY

Great Solos Studio annual membership plan payments are refundable for THREE HUNDRED AND SIXTY FIVE (365) Days from the date of billing. Any refund requests after the THREE HUNDRED AND SIXTY FIVE (365) Day time limit will not be processed.

PRIVATE COACHING REFUND POLICY

Because we pour time and attention into every private student, payments for one-on-one private lessons, group lessons, and monthly one-on-one video reviews of your playing are non-refundable.

TRIAL SUBSCRIPTIONS

Great Solos may offer trial subscriptions for certain products, including Great Solos Studio. If you purchase a trial subscription, it will continue month-to-month unless and until you cancel your membership or we terminate it. You must cancel your membership before it renews each month in order to avoid billing of the next month’s membership fees. You may cancel your membership by sending an email to hello@greatsolos.com.

Great Solos Studio trial members may receive a 7-day free trial membership. The paying portion of your membership will begin 7 days after your trial has begun. We will continue to bill your Payment Method on a monthly basis for your membership fee until you cancel. To cancel your subscription, send an email to hello@greatsolos.com. Monthly Great Solos Studio membership subscriptions automatically renew each month at the stated retail price until the subscription buyer sends an email to hello@greatsolos.com notifying the company that they wish to cancel.

BILLING CYCLE

Charges for Great Solos products, services, subscriptions, and any other charges you may incur in connection with your use of the service, such as taxes, will be charged to your Payment Method. The length of your billing cycle will depend on the type of product or subscription that you purchased. In some cases your payment date may change, for example if your Payment Method has not successfully settled, when you change your subscription plan or if your paid membership began on a day not contained in a given month.

CANCELLATION

You can cancel your Great Solos membership at any time. To cancel, send an email to hello@greatsolos.com.

EU RIGHT OF WITHDRAWAL

If you live in the European Union, you have the right to withdraw from your purchase within 14 days of the date of purchase, without giving a reason. You can withdraw using the withdrawal button in your Customer Hub or by emailing hello@greatsolos.com. For digital products, including courses, memberships, and communities, you may choose at checkout to get immediate access. If you do, you give up your 14-day right of withdrawal once you access the product. This does not change the refund policies above, which still apply to you.